Privacy Policy

Last Updated: January 1, 2024

BraniumX LLC ("BraniumX," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist services and visit our website braniumx.com.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

  • Create an account or sign up for our services
  • Request a demo or contact us
  • Subscribe to our newsletter
  • Communicate with us via email, phone, or chat

This information may include:

  • Name and contact information (email, phone number, address)
  • Business information (company name, industry, size)
  • Payment information (processed securely through our payment processor)
  • Any other information you choose to provide

1.2 Information Collected Automatically

When you use our services, we automatically collect:

  • Call recordings and transcripts (for service delivery and quality)
  • Device and browser information
  • IP address and location data
  • Usage data and analytics
  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Business partners and integrations
  • Marketing partners
  • Publicly available sources

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Personalize and improve your experience
  • Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you have given us permission to share

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Call recordings are typically retained for 90 days unless otherwise specified in your service agreement.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict processing of your information
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@braniumx.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve our services
  • Deliver relevant advertising

You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

BraniumX LLC
1309 Coffeen Ave, STE 1200
Sheridan, WY 82801
Email: privacy@braniumx.com
Phone: (123) 456-7890